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Director of eCommerce and Creative Services in Brea, California at Ormco

Date Posted: 12/28/2018

Job Snapshot

Job Description

Job ID: ORM001477

About Us

Since 1960, Ormco, one of the many successful companies owned by Danaher Corporation, has been developing, manufacturing, and marketing a broad line of orthodontic appliances and related products for sale in the U.S. and abroad. Ormco provides orthodontists with brackets, wires, adhesives, and ancillary supplies used through the course of treatment.

Ormco believes the direct contact of its sales force with orthodontists facilitates the identification and verification of market trends and new product opportunities. Ormco works closely with orthodontists to improve existing products and develop new products primarily through its Champion programs in which selected orthodontists assist Ormco in designing, developing and ultimately educating users on new product and technique innovations.


Description

Ormco is searching for a passionate, energetic individual to lead the Ormco’s Global eCommerce initiatives and the Creative Services Group.The main focus for the Director of eCommerce & Creative Services will be on successfully launching a brand new, global online store to drive online growth and improve back-office efficiency. We are looking for digital all-rounder with hands-on mentality on design and user experience, great organizational skills as well as broader, strategic thinking. This is a unique opportunity to join a successful business within Danaher’s dental platform with outstanding growth opportunities.


RESPONSIBILITIES:

  • Ownership of the eCommerce experience
  • Own online growth targets
  • Create and maintain a road map for the global roll-out of the new online store
  • Develop strong business cases and solid requirements in cooperation with business peers in Marketing, Sales, Customer Service and Finance for new enhancements
  • Plan and execute digital campaigns to generate traffic to the online store
  • Conduct online surveys and focus group sessions with customers to understand their online needs and pain points
  • Develop a solid partnership with the platform’s IT group for efficient cooperation
  • Maintain the global online product catalog in cooperation with Global Marketing, Sales and Master Data Management teams
  • Conduct A/B tests to improve online conversion
  • Setup and monitor KPI’s to measure the success of Ormco’s online business and manage countermeasures when needed
  • Conduct daily management sessions to track success of all online activities
  • Regular updates to leadership team about eCommerce KPI’s and interpretation
  • Manage the internal and external creatives services/design teams
  • Travel expected to be less than 20% annually.

Job Requirements



Qualifications

EDUCATION/EXPERIENCE:

Required:
  • Bachelors degree required; Marketing or Computer Science preferred
  • 8+ years working experience in design, digital marketing and eCommerce environment
  • 6+ years leadership experience managing digital/design teams
  • 6+ years experience creating websites  (UI/UX, design, use cases, CMS, SEO, etc.)
  • Proven success to drive eCommerce growth, preferably in a medical environment
  • 5+ years experience using web analytics tools to track and report on performance; Google Analytics preferred
  • 5+ years experience launching digital platforms
  • 5+ years experience testing an optimizing site digital/design to include user experience
Qualified applicants will possess:
  • Able to build an eCommerce strategy from the ground up, create a roadmap and organization plan and implement it
  • Employs global business knowledge to understand what works across countries
  • Relentlessly customer focused; uncovers customers’ unmet needs and recognizes barriers to adoption and uses these insights to drive improvements in products and services.  Balances needs of customers with the needs of the sales organization
  • Cultivates and enables breakthrough thinking to drive growth.  Aligns the organizational resources that support bringing creative ideas to market.
  • Builds strong, effective and diverse organizations. Ability to create an organization from the ground up if needed.
  • Creates followership through collaboration.  Creates strong commitment and promotes open dialogue.  Inspires a feeling of shared purpose and value across functions.
  • Proven success in creating new brands and marketing materials, both traditional and digital, for new and existing products.
  • Proven success leveraging all consumer touch-points to build awareness, interest, and conversion.
Preferred:
  • Experience in managing an online store catalog
  • Experience in managing Magento or any other eCommerce platforms
  • Experience in managing CMS and elementary understanding of web technologies
  • Experience in working in a highly regulated environment (medical technology, dental)

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
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Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and industrial solutions. Our globally diverse team of 59,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #144 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.