Director, Global Technical Training in Sunnyvale, California at Cepheid

Date Posted: 9/11/2019

Job Snapshot

Job Description

Job ID: CEP003753

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at www.cepheid.com or follow us on Twitter (@CepheidNews).


Description

Cepheid is recruiting for a Director, Global Technical Training.  This role will be based in Sunnyvale, CA.

SUMMARY

The Director of Global Technical Training will lead a team of technical training specialists and training coordinator to design, develop and deliver training programs. This individual will partner with other functions in the Global Service and Support Organization to identify training needs and leverage different training methods to build up technical capability. This individual will also be responsible for developing global technical training strategy as well as eLearning strategy and ensuring regulatory compliance of the training processes.

ESSENTIAL JOB RESPONSIBILITIES:

  • Lead a team of technical training specialists and training coordinator to design, develop and deliver training and development programs for Global Customer Care Organization
  • Partner with Global Product Support, Technical Support, Field Service and Repair Centers worldwide to identify training and development needs
  • Design and develop global training strategy for Global Customer Care, including technical and non-technical, onboarding, refresh training, training for new products and enhancement for existing products, etc.
  • Establish Train-The-Trainer and distribution technical training programs for international Customer Care teams
  • Partner with International Customer Care team to design and implement a training strategy that will support the regional growth, including building international Training Centers, identifying and developing technical trainers and establishing international training management processes
  • Establish technical skill assessment tools for Technical Support and Field Service teams and build customized learning programs and curriculums to improve team efficiency and customer experience
  • Develop standard work for Technical Support and Field Service team’ learning and development journey
  • Manage Cepheid technical training centers in Sunnyvale and Chicago
  • Apply Adult Learning Theory, eLearning, blended learning methods to improve training effectiveness and students’ learning experience
  • Develop Cepheid Customer Care eLearning strategy and build up eLearning capability of the training team, e.g., webinars, video, self-paced or on-demand learning methods
  • Leverage Learning Management System (LMS) to house, deploy and track global training initiatives
  • Drive continuous improvement projects to improve training quality and effectiveness
  • Develop and maintain a global process to keep track of training records and ensure compliance with internal and external audits
  • Improve training compliance with all safety, quality and regulatory requirements
  • Other duties and responsibilities as assigned

Job Requirements



Qualifications

MINIMUM REQUIREMENTS

  • Bachelor’s degree in related field with 9+ years related work experience OR
  • Master’s degree in related field with 7+ years of related work experience
  • 3+ years of managing people

HIGHLY PREFERRED

  • Degree in Clinical Laboratory Science, Biomedical Engineering, or other relevant majors with technical aptitude to comprehend scientific and technical content
  • Experience in medical device, clinical laboratory, life science, field service or hotline technical support
  • Certification in technical training or relevant learning and development areas
  • 4+ years’ experience in training management or technical capability building
  • Firsthand experience in design, develop and deliver eLearning programs and Learning Management System (LMS)
  • Demonstrated track record of strong leadership, organizational and communication skills
  • Metrics and results oriented with a continuous improvement mindset

Travel

  • 10-20%


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.