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Digital Solutions Specialist in Chicago, Illinois at Ormco

Date Posted: 3/7/2019

Job Snapshot

Job Description

Job ID: ORM001559

About Us

Since 1960, Ormco, one of the many successful companies owned by Danaher Corporation, has been developing, manufacturing, and marketing a broad line of orthodontic appliances and related products for sale in the U.S. and abroad. Ormco provides orthodontists with brackets, wires, adhesives, and ancillary supplies used through the course of treatment.

Ormco believes the direct contact of its sales force with orthodontists facilitates the identification and verification of market trends and new product opportunities. Ormco works closely with orthodontists to improve existing products and develop new products primarily through its Champion programs in which selected orthodontists assist Ormco in designing, developing and ultimately educating users on new product and technique innovations.


Reporting to the Sr. Director-Commercial Growth, the Digital Solutions Specialist will utilize a consultative sales and educational approach to influence doctors and staff to purchase and utilize Ormco’s digital product portfolio. Meet with assigned group of orthodontists and orthodontic staff on a consistent basis to promote products and services, relate new product information, receive feedback on the company's products and services, and provide in depth training/onboarding. She/He travels throughout assigned territory to call on established and prospective customers to increase product utilization, or to qualify them as prospects for the company. The Digital Solutions Specialist is responsible to maintain set number of meetings per day, week and month in order to grow sales dollars and utilization to established levels over prior year.

Key Responsibilities:

  • Provide in depth training, education, onboarding and technical support to customers for Ormco’s digital portfolio suite
  • Provides quick response and resolution to customers' requests.
  • Be seen as the technical expert for Ormco’s digital portfolio within the region. Provide training and support the Ormco Field Team as needed as it relates to this portfolio.
  • Meets monthly, quarterly and annual quotas.
  • Establishes a track record of converting key brand business to Ormco’s digital product suite from the competition.
  • Understands and support the company's sales training policies and procedures to provide proper and effective treatment to all of the company's customers.
  • Relates new product ideas and product extensions to Marketing for evaluation.
  • Creates and utilizes sales and educational strategies, aids and approaches, in order to increase customer utilization and educational activity in their territory.
  • Follows corporate policies regarding customer entertainment and customer relations.
  • Develops and fully utilizes territory management tools to include account coverage and fiscal management. This would include block plan organization and budget compliance.
  • Reviews and reports complaints received from customers and recommends corrective action through established reporting guidelines.
  • Collects and reports competitive information to Marketing Management.
  • Prepares periodic reports including weekly call reports, weekly expense reports, periodic general reports, and other reports as assigned.
  • Displays or demonstrates product, using all necessary selling aids and clinically established techniques to emphasize salable features and benefits.
  • Estimates date of delivery to customer, based on knowledge of company's production and delivery schedules.
  • Prepares reports of business transactions and maintains expense accounts.

Job Requirements



External Education / Experience:

  • B.A. or B.S degree or equivalent required (Dental/Oral Health/Science/technical background highly regarded)
  • 3+ years experience in the orthodontic industry in a clinical, educational, sales or training role required

Skills / Abilities:

  • Strong organizational skills with proven time management skills.
  • Ability to work independently and creatively. Strong problem solving skills
  • Excellent communication skills including verbal and written.
  • Demonstrated ability to develop on-going professional relationships with customers.
  • Be able to educate and nurture customers during the learning phase


  • Orthodontic background
  • Comfortable training on websites and software. Can troubleshoot common computer issues.
  • Laptop and company car provided.
  • All business expenses will be reimbursed.
  • 40% overnight travel required.
  • Overseas travel may be required to attend trainings and meetings.

 Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at:



Danaher Corporation Overview

Danaher's Dental Platform is a $3B global business focused on all aspects of dental care.  With the intention to spin-off the Dental Platform to become its own public company in the second half of 2019, “Dental Co” will become one of the largest and most innovative dental companies in the world.  We are changing the face of dentistry with our differentiated portfolio of products designed to serve every dental professional’s need. It is our mission to make our dentist's work simpler and better connected so more patients are cared for in a shorter time. Our dental brands include traditional consumables and equipment (KaVo Kerr) and specialty products (Ormco and Nobel Biocare).