Digital Customer Support Representative in Pomona, California at Ormco

Date Posted: 8/15/2019

Job Snapshot

Job Description

Job ID: ORM001688

About Us

For nearly 60 years, Ormco has partnered with the orthodontic community to manufacture innovative products and solutions to enhance the lives of our customers and their patients. Distinguished products range from legacy twin brackets (Inspire ICE™, Titanium Orthos™ and Mini Diamond™) to pioneering the self-ligating appliances with the Damon™ System (including Damon™ Q2 and Damon™ Clear 2). Ormco’s Insignia™ Advanced Smile Design™ provides an all-inclusive customized indirect bonding solution for increased clinical efficiency. From personalized service to professional education programs and marketing support, Ormco is committed to helping orthodontists achieve their clinical and practice management objectives. For more information, visit www.ormco.com.



Description

Ormco is searching for a passionate, energetic individual to join the Digital Customer Experience team. The focus for the Digital Customer Experience Representative will be on providing excellent service and product support, building and maintaining relationships and working closely and accurately within established guidelines. We are looking for a well-rounded service professional with a hands-on mentality as well as outstanding communication and problem-solving skills. You will be working in an environment based on teamwork, respect, performance, and responsibility. This is a unique opportunity to join a successful business within Danaher’s dental platform with growth opportunities.

Responsibilities:
  • Develop and foster customer relationships through professional, courteous, and efficient service for all basic customer experience requests by phone or e-mail.
  • Ensure the efficient and accurate completion of all basic customer transaction requests including issue resolution and expedited production.
  • Resolve customer inquiries, concerns and complaints either directly or by referring to another team member as needed.
  • Develop and maintain productive, professional cross-functional working relationships.
  • Maintain and work within the support e-mail inbox, addressing emails in a timely manner.
  • Resolve technical issues with established templates and guidelines. 
  • Receives and addresses product and service complaints, referring them to designated departments for further investigation.

Job Requirements



Qualifications

Education/Experience:
  • High School Diploma or equivalence 
  • 2+ years customer service and/or sales experience required; experience in a manufacturing environment preferred
  • Dental and/or orthodontic product knowledge/experience is preferred
Qualified applicants will possess:
  • Relentlessly customer focused; uncovers customers’ needs uses these insights to drive problem solving.  Balances needs of customers with the needs of the organization.
  • Creates followership through collaboration. Creates strong commitment and promotes open dialogue.
  • Ability to prioritize tasks in real time and exercise judgment.
  • Clear and organized communications skills (written and verbal). 
  • Proven work ethic demonstrating perseverance and consistency.
  • Ability to learn quickly and problem solve according to provided guidelines and templates
  • Proven follow-up skills. Knows how to close the loop on open issues. Keeps tabs on multiple projects and completes accordingly.
  • Working knowledge of Microsoft Office Suite, including Microsoft Outlook, Word, Excel, Power Point

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.