Customer Support Engineer - Bangalore in Bangalore, India at Beckman Coulter Diagnostics

Date Posted: 9/27/2019

Job Snapshot

Job Description

Job ID: BEC015968

About Us

Beckman Coulter, Inc. is a global provider of biomedical testing systems and related products that simplify and automate laboratory processes. The company's instruments and chemistries are used in all areas of the biomedical testing continuum: patient care, translational solutions, and research and development. From complex DNA sequencing to simple one-use diagnostic screening kits, Beckman Coulter's products are utilized in every phase of the battle against disease.  
The firm is recognized worldwide for introducing such products as the pH meter, COULTER COUNTER®,  DU® spectrophotometer, Model E ultracentrifuge, ASTRA chemistry analyzer, Hemoccult ® fecal occult blood test, Hybritech® PSA & free PSA tests and i•TAg™ MHC tetramers. The Diagnostics business operates in 8 verticals: Chemistry, Hematology, Immuno-assay, Urinalysis, Microbiology, Molecular Diagnostics and Lab automation.   
In 2011, Beckman Coulter was acquired by Danaher, a global science and technology innovator whose technologies address a range of needs across: Test & Measurement, Environmental, Dental, Life Sciences & Diagnostics and Industrial Technologies. Danaher is ranked #149 on the Fortune 500 and during the past 20 years its stock has outperformed the S&P 500 Index by nearly 2,800%. Danaher employs a total of 71,000 associates (aka employees) across 170 countries.  
Beckman Coulter forms a part of Danaher’s Life Sciences & Diagnostics platform. The firm has been present in India directly since 2005. It employs a team of 175 that are engaged in sales and service pan India. The business is headquartered in Mumbai with offices in Bangalore, Chennai, Kolkata and Delhi. The firm before entering the country on its own was represented by Wipro Biomedical, Health and Life Services.  


Description

BASIC PURPOSE: 
Installs and maintains moderately complex instrumentation and systems in a laboratory environment. The incumbent ensures customer satisfaction through effective communication, report writing and technical knowledge; works as a team member to manage the work schedule; ensures strong contract retention rate and warranty conversion rate; handles and/or participates on a team that resolves customers’ problems and issues. 
NATURE AND SCOPE: 
The position calls for an individual who is creative and who has good communications skills and teamwork skills to work with his supervisor and the field service operational team. The goals of his activities are to help to create and maintain a high level of customer satisfaction and a good company image 
EXPECTED JOB OUTPUTS: 
(A) Service Planning  Installs and maintains instrumentation and systems in a laboratory environment.   Delivers basic operational training at installation.  Provide effective product and customer support.   Ensures Preventive Maintenance planning (PM) & Modification (MOD’s) planning are performed in timely manner.  Seeks timely support for difficult product issues avoiding unnecessary down time.  Performs timely reporting of his activities.  Maintains excellent customer relationship, specifically with his/her directly assigned accounts.  Adheres to field service policies procedures and standards. 
(B) Inventory Management  Maintain recommended spare parts for his product range.  Ensures appropriate spare parts stocking, filing to ensure car stock accuracy and avoid discrepancies at annual count checks.

Job Requirements



Qualifications

QUALIFICATION / EXPERIENCE REQUIREMENTS 
 B.Tech /B.E or equivalent  Good level in English   Microsoft office competent 


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

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