Customer Service Specialist in Amersfoort, Netherlands at Ormco

Date Posted: 8/6/2019

Job Snapshot

Job Description

Job ID: ORM001732

About Us

Ormco BV in Amersfoort is the European Head-office of Ormco and Distribution Center of orthodontic (Ormco) and dental (KavoKerr) products.  These products are distributed throughout EMEA.

In Amersfoort we currently have approx. 175 associates who mostly have an international background.

Ormco is a leader in consumable technology for progressive orthodontists. The company is known for innovative products like Titanium Orthos, which combines the most precise bracket system on the market with titanium to create the finest straightwire twin appliance available. Ormco helps orthodontists improve the health and appearance of their patients and create lifetime results while minimizing treatment time and discomfort. For more than 50 years, Ormco has partnered with the orthodontic community to provide a wide array of high-quality products.

For more than 100 years, KaVo has focused on innovation and quality in dental products and services, building an outstanding reputation among dentists, dental technicians and dental hygienists. KaVo offers a comprehensive product portfolio that includes imaging, treatment units, instrumentation, laboratory equipment and educational aids.

For over 125 years, Kerr has been serving the comprehensive needs of the entire dental care community in pursuit of enhancing oral health. Individual Kerr brands are encompassed within the Kerr Restoratives, Kerr Endodontics, and Kerr Prevention platforms.

Now, these industry leaders joined forces to reach a common vision as KaVo Kerr: Inspiring and helping our customers, their patients and our own associates realize their potential.




Description



POSITION SUMMARY:


The Customer Service Specialist specializes in one of the different areas and is a key-player in the support organization.  


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Specializes in one of the following areas: Insignia, Tenders, Credits handling, Dealer handling, Hybrid market handling, like Onboarding procedures and coordination, CRM, Oracle/SAP, Phone training (which could need to additional responsibilities not specifically mentioned in this job description)
  • Provides training in certain specialties

  • Works close together with Customer Relations Team in order to follow up customer queries (that came in via email, fax or post)

  • Works closely together with other departments in the Supply Chain (Warehouse, Planning, Logistics) and the rest of the Supply Chain Specialty Center team to ensure Orders and Credit and Returns are processed in a correct and timely manner

  • Supports company’s efforts in Sales, Marketing, Finance as assigned by the Customer Service Manager.

  • Responsible for receiving, monitoring, preparing and processing customer orders that come in via CRM, Email, Fax and Post in a timely manner with emphasis on accuracy and professionalism

  • Responsible for creating new customers in Oracle/SAP and screening them in Visual compliance

  • Responsible for handling Credits and Returns from Doctors and Sales Reps that come in via the Returns Department in order to correct an order mistake or customer exchange or other request

  • Act upon promotional activities in cooperation with the OCC department

  • Complies with ISO procedures

  • Performs other responsibilities/duties that may be assigned



Job Requirements



Qualifications




Most Important Qualifications and Competencies:

  • Minimum of 2 years’ experience in customer service and/or customer account management
  • Must be fluent in English and one other language

  • Excellent communication skills (friendly, positive and efficient)

  • Intelligent and pro-active in finding solutions

  • Team worker

  • Reliable and high sense of responsibility and urgency

  • Ability to prioritize

  • Flexible (in working hours and jobs that are assigned)

  • Give attention to detail and being accurate

  • Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)

  • Ability to adapt and implement new procedures as required to provide excellent service




Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.