Customer Service Representative in Buffalo Grove, Illinois at Leica Biosystems

Date Posted: 10/30/2019

Job Snapshot

Job Description

Job ID: SEL001853

About Us

Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps.  Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. Visit  for more information.

Leica Biosystems is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check.
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The Customer Service Representative (CSR) is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. The Customer Service Representative is responsible for processing a high volume of orders accurately and manages all aspects of the customer order fulfillment process which includes order entry through delivery 

Major Responsibilities 
  • Process daily orders through multiple channels (phone, email, fax, EDI)
  • Professionally handle incoming requests from externals and internal customers and ensures that issues are resolved both promptly and thoroughly by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Responsible for daily management which includes reviewing the status of all open orders, RGA’s and insure timely resolution.  GIT, blocked and incomplete order report tracking.
  • Meet all ISO and budgetary guidelines with the objective of providing high quality support to Leica’s customers while continually striving to improve customer satisfaction.

Job Requirements


Required Education, Experience, Skills
Education: High school diploma required
Professional Experience
  • 1 – 3 years of Customer Service experience
  • Demonstrated ability to use Microsoft Office (Excel, Word, PowerPoint, Outlook)

Desired Education, Experience, Skills
Education:  Associates Degree
  • Previous experience in an SAP environment is desired

Travel: < 5%
Language:  English

  • Demonstrated passion for excellence with respect to customer satisfaction.  Excellent time management and organization skills 
  • Self-motivated - can work independently as well as part of a team.
  • Goal oriented, results driven 
  • Ability to work in a fast-paced environment
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Strong detail orientation and communication/listening skills.
  • Possess a strong work ethic and team player mentality.
  • Ability to handle complaints and unpleasant customers.

Internal Relationships: 
  • Reports directly to Customer Service Manager
  • Direct reports include: none
  • This position interacts with Field Sales reps and managers, Technical reps, Marketing, Logistics, Accounts Receivable, Accounts Payable and Business Units.

External Relationships:
  • Customers
  • Dealers

Physical Demands & Working Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands:  While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear.  
  • The employee must occasionally lift and/or move up to 5 pounds.  
  • Specific vision abilities required by the job include close vision.  

Work environment:  While performing the duties of this job, most work is in an office environment setting.  Lighting and temperature are adequate.  The noise level in the work environment is usually quiet to moderate.

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.