Customer Service Representative in Nationwide Belgium at Cepheid

Date Posted: 8/12/2019

Job Snapshot

Job Description

Job ID: CEP004041

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at www.cepheid.com or follow us on Twitter (@CepheidNews).


Description

POSITION SUMMARY:

A role with various responsibilities ranging from managing customer orders, responding to customer enquiries, maintaining excellent relationships with customers, supporting the commercial team

ESSENTIAL JOB RESPONSIBILITIES:

• Process customer orders in compliance with company policies and standard operating procedures
• Manage a portfolio of orders, ensuring that the BNL account get all delivered within the delivery dates requested by the customer
• Proactively and quickly resolve customers issues and enquiries, maintaining a high level of customer satisfaction
• Manage customer returns and credit notes
• Support the commercial team by creating quotes and responding to various requests
• Maintain pricing (documentation and in the ERP) and handle (EOY) price renewals
• Demonstrate high commitment in resolving customers issues, ensuring a high level of customer satisfaction
• Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction
• Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)
• Attend daily meetings with the rest of the team with a continuous improvement attitude to drive process improvements, efficiencies and drive customer satisfaction

TRAINING RESPONSIBILITIES: (REQUIRED)
• Complete all assigned training courses in due time

Job Requirements



Qualifications

MINIMUM REQUIREMENTS:

Education and Experience (in years):

• High school degree (or equivalent experience) with 1-2 years of relevant work experience
Experience in a fast-paced Order Management role, preferably in a corporate organization active in the Medical Diagnostics or related industry, would be a plus
• Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook

Knowledge and skills:

• Strong written and verbal communication skills
• Ability to communicate effectively in Dutch, French and English
• High attention to details with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information
• Strong focus on driving customer satisfaction
• Good problem solving and analytical skills.
• Demonstrating good judgment and initiative
• Self-motivated, confident, reliable and able to plan and follow up on outstanding issues
• Able to operate in a fast-paced environment
• Should be an outgoing, positive, team player
• Strong sense of accountability


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.