Customer Service Representative in Maurens-Scopont, France at Cepheid

Date Posted: 7/13/2019

Job Snapshot

Job Description

Job ID: CEP003844

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at or follow us on Twitter (@CepheidNews).


A varied role with responsibility for a range of activities verifying and entering orders, responding to customer enquiries, maintaining excellent relationships with customers, supporting the sales team, etc

• Prove proactivity in resolving customers issues, ensuring a high level of customer satisfaction
• Respond timely and efficiently to customer enquiries via different communication channels
• Process customer orders in compliance with company policies and practices
• Monitor effectively a portfolio of order with potential partial shipments and backorders
• Manage customer returns and credit notes
• Provide information on products and prices to internal and external customers
• Actively work with sales team to support the business growth
• Maintain pricing ( documentation and in the ERP)
• Effectively engage with external and partners, and internal departments including finance, technical support, service, sales, marketing, and other departments
• Actively engage in the continuous improvements within the Customer service team according to quality and Sarban Oxley standards and in the KPI follow up

• Complete all assigned and required training satisfactorily and on time

Job Requirements



Education or Experience (in years):
• High school degree (or equivalent experience) with 1-2 years of relevant work experience in a fast paced Order Management role, preferably in the Medical Diagnostics or related industry
• Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook

Knowledge and skills:
• Strong written and verbal communication skills
• Ability to communicate effectively in English
• Good problem solving and analytical skills.

• High attention to details with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information
• Demonstrating good judgment and initiative
• Self-motivated, confident, reliable and able to plan and follow up on outstanding issues
• Able to multitask in a fast paced environment
• Should be an outgoing, positive, team player

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.