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Customer Service Representative (m/f/d) in Darmstadt, Germany at SCIEX

Date Posted: 4/9/2019

Job Snapshot

Job Description

Job ID: SCI003199

About Us

SCIEX – An operating company within Danaher’s Life Sciences platform

SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.

We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at www.sciex.com.

Sciex offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. 

Sciex is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Join our winning team and Follow us on LinkedIn!


Description

Contributes to customer satisfaction by timely and accurately processing customer requests, orders, tenders, service calls etc.

Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions:

Tenders

Ensures collation of information and documents and accurate, timely response to Public and Private Tender invitations. Co-ordinates with internal departments (Sales, Support, Service, etc.) to provide relevant information and input.  

Orders

Produces quotations, processes customer orders in line with company policy/guidelines.  Co-ordinates delivery and installations with the customer, liaises with internal departments (e.g. Service, EDC, sales) and updates relevant business systems.  Responsible for process of customer returns and trade in instruments and for the processes related to the acquisition, move, counting and disposal of the Company's demonstration inventory.

Customer complaints

Acts as contact point for customers and ensures timely resolution and customer satisfaction outcome.  Updates relevant complaints system.  Liaises with internal departments where necessary to resolve issue or feedback relevant information to ensure process improvements.  Where necessary, arranges product returns and/or credits.

Service

Logs customer requests for instrument service, transfers call to relevant Service Personnel.  Responsible for other service tasks, including billing, parts orders, etc.

Communicates on a daily basis with Team Leader/Customer Service Manager, Sales, Service and other sections as required.

Both verbally and in writing, at all levels, with the Division's customers.

*LI-HS1

Job Requirements



Qualifications

Education and/or Work Experience Requirements:

Education to GCSE standard (European equivalent)

Vocational Training

Additional Requirements:

Excellent proficiency in Spanisch Language, good knowledge of English Language. Additional European language are welcome

Computer literate - 'Microsoft Office' - Word/Excel/Powerpoint. 

Must possess excellent administration, organizational aptitude and the ability to plan and time manage various tasks. Teamworking and Accuracy are essential.



Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.