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Customer Service Rep - Front Office in Barcelona, Spain at Nobel Biocare

Date Posted: 11/19/2018

Job Snapshot

Job Description

Job ID: NOB002756

About Us

Nobel Biocare is a world leader in the field of innovative implant-based dental restorations – from single-tooth to fully edentulous indications. Nobel Biocare offers you a great place to work by giving you the opportunity to grow and be recognized for your effort and achievements.


Description

In Nobel Biocare, we are looking for a CS Rep - Front Office which purpose is to support the local Customer Service Manager in ensuring that Nobel Biocare is a reliable, professional and responsive partner for all customers. 

Report to: CS Front Office Supervisor

Based in: Barcelona

Main accountabilities: 

  • Ensures a correct Customer Master Data maintenance in SAP
  • Ensures a correct Customer Discount Maintenance in SAP
  • Ensures a correct Order Handling
  • Ensures a reliable product technical support 
  • Ensures fulfillment of the local fiscal rules
  • Ensures fulfillment of the local Terms and Conditions of Sales
    • Returns
    • Discounts
    • Freight charges
    • Warranty and Product Complaints
  • Ensures a correct Consignment Stocks management
  • Reaches the local Customer Service targets
  • Implements all EMEA procedures and processes linked to Customer Service and agreed with the local Customer Service Manager
  • Promotes campaigns and offers agreed with the local Customer Service Manager

Job Requirements



Qualifications

  • University or Bc degree
  • Expert knowledge in customer service process and procedures 
  • Expert knowledge in warehouse process and procedures
  • Expert knowledge as SAP User for Customer Service module  
  • Valuable knowledge as User in CRM systems (salesforce.com)
  • Oral and writting communication skills  
  • Minimum three years of experience as Customer Service Rep. Valuable in Healthcare Company


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.