This site uses cookies. To find out more, see our Cookies Policy

Customer Service Lead in Brea, California at Radiometer

Date Posted: 3/29/2019

Job Snapshot

Job Description

Job ID: RAD001863

About Us

At Radiometer, our mission is to help caregivers make diagnostic decisions that save lives. To provide caregivers the insight and confidence that help them arrive at the right diagnostic decisions – decisions that in the end help save lives.
On a yearly basis millions of lives are touched by the information our solutions provide and that’s a fact, we take very seriously; the more critical the setting, the greater the requirements are and that’s why we’ve made it our vision to improve global healthcare with reliable, fast and easy patient diagnoses.
Want to know more about our mission and vision? Click on the link: Link of YouTube video
Our people
At Radiometer, we acknowledge that the information our products provide is often the difference between life and death; an acknowledgement that drives and unites us as a company. From biotech and software specialists to financial controllers and engineers, all 3200 colleagues are committed and dedicated to help realize life’s potential.

If you aspire to be part of a purpose, performance and values driven organization whose mission and vision guide every action, we are eager to hear from you.

Radiometer offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. 

Radiometer is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Join our winning team and Follow us on LinkedIn!


Description

GENERAL SUMMARY & OVERALL CHALLENGES
Supervise, monitor and assist Customer Service Representatives to ensure customer satisfaction regarding taking orders, answering phone promptly, furnishing delivery information and providing field sales/service support, all with accuracy and efficiency.  
KEY RESPONSIBILITIES
  • Responsible for the daily activities of the Customer Service Representatives in Brea, CA.
  • Provide feedback, watch call levels and maintain service level expectations.
  • Answering phones in a timely and efficient manner.
  • Responsible for the entry of standing orders for a designated region.  Review and entry of replacement products from Tech Support for this region.
  • Supporting the field reps (both sales and service) with day to day inquires and placing of their orders.  Proof of delivery of shipments as needed.
  • Processing of credits due to defective products.  Assist with credits for RGA’s (returns), pricing, miss-shipments as needed as directed by the Customer Service Manager.
  • Daily department reports and updating of the KPI board.
  • Maintain level of accuracy both as a department and individually.
  • Knowledgeable on our products.
  • Training of existing and new reps as needed.
  • Be able to lead and motivate team to maintain Customer Service Excellence.
  • Additional duties as directed by the Customer Service Manager.

Job Requirements



Qualifications

REQUIREMENTS FOR THIS POSITION
  • Must have above average computer skills to include MS office 2000 or later, Word, Excel
  • Knowledge of Axapta is a plus.
  • Basic math skills and statistical knowledge.
  • Proficient at keyboard entry; prior experience entering orders while on the phone; multitasking and problem solving. 
  • Enjoys working with people. 
  • Five or more years working in Customer Service. 
  • Prior lead responsibilities a plus. 
  • High focus on high-level customer service.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.