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Customer Service Executive / AR in Mumbai, India at Ormco

Date Posted: 12/2/2018

Job Snapshot

Job Description

Job ID: ORM001429

About Us

Since 1960, Ormco, one of the many successful companies owned by Danaher Corporation, has been developing, manufacturing, and marketing a broad line of orthodontic appliances and related products for sale in the U.S. and abroad. Ormco provides orthodontists with brackets, wires, adhesives, and ancillary supplies used through the course of treatment.

Ormco believes the direct contact of its sales force with orthodontists facilitates the identification and verification of market trends and new product opportunities. Ormco works closely with orthodontists to improve existing products and develop new products primarily through its Champion programs in which selected orthodontists assist Ormco in designing, developing and ultimately educating users on new product and technique innovations.


Essential Duties and Responsibilities:

Responsibilities will include but are not limited to:

Customer Service

•         Receive, monitor and process customer orders and requests that come in via CRM, email, fax, phone and post, in a timely manner with emphasis on accuracy and professionalism.

•         Being the first point of contact to address and solve customer complaints and concerns.

•         Main point of contact for Sales Managers during the course of the day, in order for a quick and dedicated service for both the external as well as the internal customer.

•         Develop and deliver sales reports on targets, data and other information as required to assist Sales Managers in meeting their sales requirements.

•         Ensure that all calls are answered in a timely manner and aim to have a 0% missed call rate.

•         Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner.

•         Provide customer with accurate information regarding our products and sales promotions and supporting Sales Managers in upselling Ormco’s products.

•         Work closely together with other departments in the Supply Chain (Warehouse, Planning, Logistics) and the rest of the Ormco Supply Chain Specialty Center team to ensure orders, credit and returns are processed in a correct and timely manner.

•         Creat new customers in the SAP and maintain all records.

•         Comply with ISO procedures

Accounts Receivables

•         Develop and deliver weekly reports tracking accounts which are overdue and require follow up action by Sales Managers.

•         Track customer payments fortnightly, including credit card and check deposits to ensure they have been processed correctly and notify Sales Managers accordingly when payments are missing.

•         Call customers daily regarding open invoices and remind them of appropriate payment terms and conditions.

•         Prepare reminder and final notices for overdue accounts fortnightly to be delivered to the Sales Managers to action.

•         Enter supplier invoices into the system in a timely manner to ensure they can be actioned accordingly.

Job Requirements


Internal Relationship

•         Direct reports to Country Manager, India

•         Work closely with Sales Managers, finance, warehouse and logistics team.


External Relationship

•         Customers

•         Internal Auditors

•         Bankers

•         Governmental Bodies




•         Country sales revenue growth

•         Customers’ satisfaction rating

•         On Time and accuracy Reporting

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.


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