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Customer Service Engineer in Singapore, Singapore at Videojet

Date Posted: 2/2/2019

Job Snapshot

Job Description

Job ID: VID004975

About Us

Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. As the market share leader, we have operations in over 30 countries with 2600 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $800 million Product Identification Platform. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and challenging, “stretch” opportunities.

Description



                 Purpose of the Position

The main purpose of this position is support service, repair and preventive maintenance of the full range of Videojet Industrial (inkjet, TTO, Laser & LPA, etc) equipment of customers in Singapore.


Key Responsibilities

Key Responsibilities
Key Measurements
Execute preventive maintenance jobs for all customers as stipulated in the service contracts
On-time preventive maintenance service execution as per plan.
Quick and timely response to onsite service requests of customers for VJ equipment.  
# of customer service visits completed weekly
Provide good and effective trouble shooting and repair of VJ equipment.
# of first time onsite repair success.
Provide good service and technical advice to ensure customer satisfaction.
# of customer compliments
# of customer complaints
Provide basic user training and basic maintenance procedures to end-users
# of customer training conducted
Provide new equipment installation services
# of new installations completed
OTHER RESPONSIBILITIES
  • Provide equipment sales support (e.g. equipment set up for demo, sample printing)
  • Handle any customer service enquiries.
  • Continuously improving technical knowledge on VJ equipment.
  • VOC – ensuring local market demands are fed back into the SEA marketing team.
  • Perform other duties as required.

Job Requirements



Qualifications

  1. Knowledge, Skills & Abilities
    Education:
  • A technical qualification with a NTC/Diploma.
    Work Experience:
MUST HAVE:
  • 1 – 3 years of technical equipment servicing experience.
  • Experience in sales of service contracts and equipment supplies.
  • Dealt with customers at all levels, particularly in manufacturing environments
  • Understands our customers, has sold into part of our customer base: Food, Beverage, Pharma, Household, Extrusion, Wire & Cable, Automotive etc
  • Ability to communicate effectively in Mandarin
DESIRABLE TO HAVE
  • Experience with complex industrial or commercial printers servicing (Copiers is also applicable)
  • Ability to communicate effectively in Malay
 
Knowledge/Skills Required:
  • Good time planning and organization.
  • Ability to cope with pressure.
  • Good customer service and communication skills.
  • Monitoring and strong follow-up with customers
  • Class 3 license
 


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.