Customer Service Associate in Amersfoort, Netherlands at Ormco

Date Posted: 8/26/2019

Job Snapshot

Job Description

Job ID: ORM001773

About Us

For nearly 60 years, Ormco has partnered with the orthodontic community to help create over 20 million smiles by manufacturing innovative products and solutions to enhance the lives of our customers and their patients. Distinguished products range from twin brackets (Symetri™ Clear, Titanium Orthos™ and Mini Diamond™) to pioneering the self-ligating appliances with the Damon™ System (including Damon™ Q2 and Damon™ Clear 2). Ormco’s Insignia™ Advanced Smile Design™ provides an all-inclusive customized indirect bonding solution for increased clinical efficiency. Spark™ Clear Aligner System is designed to meet the needs of the orthodontist with the TruGEN™ material and 3D Approver software. From personalized service to professional education programs and marketing support, Ormco is committed to helping orthodontists achieve their clinical and practice management objectives.

Description


ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism

  • Responsible for handling order and requests from Sales Reps, Direct customers or distributors in a timely manner with emphasis on accuracy and professionalism

  • Responsible for handling credit and re-bill requests from Doctors, Distributors and/ or Sales Reps to correct any invoice mistakes in an efficient way.

  • Main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer

  • Responsible for supporting Sales Reps in upselling products

  • Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner

  • Provides customer with accurate information regarding our products and sales promotions

  • Responsible for making sure that complaints are handled or put through to the right department for a quick follow up

  • Complies with ISO procedures

  • Performs other responsibilities/duties that may be assigned


Job Requirements



Qualifications



Most Important Qualifications and Competencies:

  • Minimum of 3 years’ experience in customer service and/or customer account management and working for an international company

  • Must be fluent in the language for the region(s), including fluent in English, capable to verbally communicate with customers and management

  • Excellent communication skills (friendly, positive and efficient)

  • Intelligent and pro-active in finding solutions

  • Independent worker

  • Go getter (Sales oriented)

  • Excellent phone voice and skills

  • Reliable and high sense of responsibility and urgency

  • Commercial skills (ability to hear sales opportunities and to act upon it)

  • Flexible (in working hours and jobs that are assigned)

  • Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)

  • Resistance to stress and ability to prioritize

  • Accurate

  • Ability to adapt and implement new procedures as required to provide excellent customer service

  • Ability to guide and teach fellow team members



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.