This site uses cookies. To find out more, see our Cookies Policy

Customer Relations Associate English native with excellent Dutch or German in Amersfoort, Netherlands at KaVo Kerr

Date Posted: 5/4/2019

Job Snapshot

Job Description

Job ID: KAV003819

About Us

If you have ever sat in a dentist’s chair, your experience was likely made better by our businesses. Our precision tools and powerful lights help clinicians work accurately and efficiently. Our software powers comprehensive, digital diagnostics and treatment planning to keep teeth and gums healthy. Our advanced restoratives, implants and orthodontic offerings help correct smiles quickly and safely.

Danaher’s Dental companies (Ormco, KavoKerr, Nobel Biocare) are committed to making dental care increasingly safe, comfortable and effective around the globe.

Ormco BV in Amersfoort, The Netherlands, is the European head-office for Ormco and hosts different departments for Ormco as well as KaVoKerr and Nobel Biocare. In the office in Amersfoort currently work approx. 175 employees.

The employee hired for this role will be contracted by Ormco B.V. and located in Amersfoort.



Description

POSITION SUMMARY:
The Customer Relations Associate in Amersfoort is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.   
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
  • Responsible for handling order and requests from Sales Reps, Direct customers or distributors in a timely manner with emphasis on accuracy and professionalism
  • Responsible for handling credit and re-bill requests from Doctors, Distributors and/ or Sales Reps to correct any invoice mistakes in an efficient way.
  • Main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
  • Responsible for supporting Sales Reps in upselling products
  • Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner
  • Provides customer with accurate information regarding our products and sales promotions
  • Responsible for making sure that complaints are handled or put through to the right department for a quick follow up
  • Complies with ISO procedures
  • Performs other responsibilities/duties that may be assigned

Job Requirements



Qualifications

Most Important Qualifications and Competencies:
  • Minimum of 3 years’ experience in customer service and/or customer account management and working for an international company
  • Must be fluent in the language for the region(s), including fluent in English, capable to verbally communicate with customers and management
  • Excellent communication skills (friendly, positive and efficient)
  • Intelligent and pro-active in finding solutions
  • Independent worker
  • Go getter (Sales oriented)
  • Excellent phone voice and skills
  • Reliable and high sense of responsibility and urgency
  • Commercial skills (ability to hear sales opportunities and to act upon it)
  • Flexible (in working hours and jobs that are assigned)
  • Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
  • Resistance to stress and ability to prioritize
  • Accurate
  • Ability to adapt and implement new procedures as required to provide excellent customer service
  • Ability to guide and teach fellow team members


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.