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Customer Efficiency Champion - Lean / Six Sigma in Wood Dale, Illinois at Videojet

Date Posted: 12/26/2018

Job Snapshot

Job Description

Job ID: VID004418

About Us

We invite you to Imprint the WORLDTM on an exciting journey of continuous improvement! Every day, 4,000+ associates in over 38 countries work together to achieve amazing results as One Videojet. From freshness dating to track and trace coding, Videojet technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical and industrial marketplaces.

As a global leader in the marking and coding industry, our continued growth brings an opportunity for you to chart the course and drive your own career success. As a Videojet associate you will:
• ENGAGE in bringing consumer brands to market globally.   
• DRIVE results with the Danaher Business System (DBS). 
• REALIZE your potential! 


Videojet Technologies, Inc. is seeking someone with hands-on lean manufacturing experience who would be interested in transferring those skills into a customer facing career in the role of Customer Efficiency Champion - Productivity Solutions Group. This is an exciting opportunity to join a fast growing, global organization. The employee will be a key member of a team executing a Videojet Strategic initiative to expand into Software as a Service (SaaS) and associated offerings that provide our customers with actionable data to drive increased efficiencies within their Packaging Operations.  The services offered by this individual will be a key part of Videojet’s value proposition

Primary interaction will be directly with customers but this individual will also closely interact with the sales team, product management and R&D to acquire new business and continually expand and improve the product offering.  

Key Responsibilities:
• In concert with the Sales Team work directly with customers in a pre-sale situation to establish the need and opportunity to apply lean principles using VideojetConnect Packaging Line Visibility and Productivity Suite on their packaging lines, by:
o Assessing the customer’s current data collection and continuous improvement practices
o Identifying opportunities for improvement that can be driven by VideojetConnect
o Manage Trial customers to establish success criteria and at the end of trial be able to compare results vs. that criteria
o Suggest necessary process changes to achieve the best results with VideojetConnect
• Post-sale, continue working with customers to ensure subscription renewal by:
o Periodic checks of available analytics to assess system usage
o In person and remote customer sessions to analyze the produced data
o Suggestions for continuous improvement initiatives based on the data
o Follow-up to assist with sustainment and tracking of results
o Identify and close opportunities for paid lean consultancy engagements if desired by the customer 
• As an outcome of the two above responsibilities this position will also be expected to:
o Report Bugs and Usability issues to the Product Management team
o Suggest expanded features or totally new associated functionality that could expand the appeal and served market for VideojetConnect
o Accumulate efficiency improvement results across our customer base for the purpose of:
- Creating benchmark studies
- Identifying to Product Management potential reference or testimonial sites
• Create, and on a regular cadence update, standard for the role
• This scope of this role is North America. The individual will be asked to assist with the roll-out (transfer of standard work, training, etc.) of VideojetConnect to other regions but will not be expected to support customers in additional geographies

Job Requirements


• Education/Certifications: 
o Bachelors of Science in Engineering, Quality Management, Operations Management or related discipline
o Minimum Green Belt Six Sigma Certification required (Black belt preferred).
• Work Experience:
o At least five years of work experience in a lean manufacturing environment, with responsibility for conceiving, executing and sustaining Continuous Improvement initiatives
o Exposure to Packaging Line processes and the associated equipment required
o Experience in Food or Other CPG related industry preferred
o Lean manufacturing consulting experience highly desirable 
• Skills required:
o Deep understanding of Overall Equipment Effectiveness (OEE) measurements and how to use that data to identify the 6 Big TPM losses
o Knowledge of how Kaizens are organized and run   
o Systematic problem solving and process mapping
o Ability to work with a customer to convince them to effectuate change and help them overcome implementation obstacles
o A self-starter who once directed needs minimal supervision to complete a task on time, on budget and correctly the first time
o Clear and crisp communication to multiple levels with both internal and external parties 
o Ability and willingness to travel 35-50% of the time.

Videojet Technologies Inc is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Danaher Corporation Overview

Danaher is a science and technology innovator committed to helping our customers solve complex challenges, and improving quality of life around the world. 

Videojet is part of a global family of 20+ operating companies who drive meaningful innovation in some of today’s most dynamic, growing industries. With operating companies based around the world – our groundbreaking  businesses operate across four strategic platforms:
• Product Identification
• Water Quality
• Dental
• Life Sciences & Diagnostics

We are proud to say that we’re a Fortune 150 company of 59,000 dedicated associates who are Helping Realize Life’s Potential every day by bringing our diverse skills, backgrounds and perspectives together to make a  difference.