Customer Care Co-ordinator in Milton Keynes, United Kingdom at Leica Biosystems

Date Posted: 11/18/2019

Job Snapshot

Job Description

Job ID: SEL001842

About Us

Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps.  Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. Visit LeicaBiosystems.com  for more information.


Description

Customer Care Specialist  
Company: Leica Microsystems  

Position location: Milton Keynes,


GENERAL SUMMARY
This is a key position which provides support to Customer, Sales and Service team in all forms and medias. This will include but is not limited to sales representative orders, field service engineer job creation and deployment in order to achieve financial and customer satisfaction objectives (internally and externally).


KEY RESPONSIBILITIES


Receive requests for price quotations, purchase orders, order changes, adjustments, applications and service requests and cancellations directly from customers and dealers.
Achieve and maintain rapport with customers in order to give them the best possible service in all types of media interactions.
Use LMS Shop to transfer quotations made to SAP as an order. Responsible for purchasing and tracking of the goods on the order.
Co-ordinate a timely delivery in order to meet the customer’s needs and minimizing
the number of open orders at month end. Monitor open orders via ZSOS.
Use LMS Shop and SAP to retrieve customer information , stock status information , the status of purchase orders and to make changes on customer purchase orders. Work closely with BU (s) in order to get delivery information of scheduled shipments Check with credit department concerning credit status of customer and defined payment method (pre payment or on account).
Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes in order to have all information up to date.
Prepare paperwork (original purchase order, copies of invoice, and return goods memo) and ensure credits are created and issued
Receive requests for service callouts by telephone and email.
Process service orders within defined timeline and invoice accordingly. Provide customers with quotations within defined timelines.
Purchase parts from BU’s and third parties and co-ordinate return of equipment
for repair to BU’s.
Co-ordinate closing of jobs in order to issue invoices to our customers.
Work with BU’s in order to process warranty invoices.
Monitor outstanding purchase orders from BU’s and third parties.
  


Job Requirements



Qualifications

REQUIREMENTS FOR THIS POSITION


• Customer Service Mindset
• Strongly customer oriented (both internal and external)
• Continuous improvement mindset
• Attention to detail
• Knowledge of SAP/ERP systems, order processing is preferable although not essential


PERSONAL TRAIT PROFILE


• Positive, enthusiastic and driven
• Experience of working in a customer service environment
• Tenacious/Do What It Takes
• Do it now/Time is the enemy
• Proactive approach to tasks given
• Effective Time Management and Personal Organization
• Team Player


KEY RELATIONSHIPS

a) Internal
• Reports directly to Customer Care Manager
• Develop and maintain relationships within the Customer Care Team
• Develop and maintain relationships with internal Sales, Service and Business units

b) External
• Customers

To Apply:
Leica Biosystems is committed to attracting and retaining the most highly qualified candidates available. We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.  As a Leica Biosystems employee you will be consistently challenged to deliver your best. 
If you are ready for this challenge, submit your resume for consideration.  http://www.leicabiosystems.com/about/careers/
Be sure to follow Leica Biosystems on LinkedIn!


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.