Credit and Collections Representative in Brea, California at Danaher

Date Posted: 6/12/2019

Job Snapshot

Job Description

Job ID: DEN000457

About Us

The Dental Platform will become an independent publicly traded company by way of an initial public offering with an anticipated completion in the second half of 2019.  “Dental Co” will become one of the largest and most innovative dental companies in the world.  We are changing the face of dentistry with our differentiated portfolio of products designed to serve every dental professional’s need. It is our mission to make our dentist's work simpler and better connected so more patients are cared for in a shorter time. Our dental brands include traditional consumables and equipment (KaVo Kerr) and specialty products (Ormco and Nobel Biocare).


Position summary:

The Credit & Collections Representative will report to the Manager, Credit & Collections and primarily provide support in the following areas:  Credit & Collections, Cash Management, SAP Processing, and Account Analysis.  Additionally, the Credit & Collections Representative is responsible for handling a large diverse group of customer questions, complaints, and requests that may be varied and complex. The essence of the role is accurate review, posting and payment processing of invoices.

Job Responsibilities:

  • Perform collection activities  > $4 million to ensure account is paid according to payment terms, which involves ensuring accurate billing and prompt collection.

  • Resolution may involve applying advanced knowledge and interpreting policy.

  • May contact other internal departments or external customers to resolve issues.

  • Maintain records on account activities to be used in monitoring and an analyzing credit files.

  • Perform credit analysis on existing or current customers.

  • Employ effective techniques to locate and notify debtor of delinquent accounts through outbound/inbound calls.

  • Inform customers of their overdue accounts and solicit payment through outbound/inbound calls while adhering to internal policies and procedures.

  • Counsel, problem solve and negotiate with confidence.

  • Assists Credit and Collections Lead with work over flow such as: Sales Sample account reconciliation and Customer Master Maintenance

  • Obtain and update demographic information and maintain concise notes for each call.

  • Run aged trial balance reports, review and prioritize to maximize and expedite collection efforts.

  • Contact customers via email, fax and/or phone to facilitate collections of past due invoices; also performs claims research to respond to customer inquiries and requests.

  • Provide customers with data requirements, statements, invoice reprints, credit /debit notes, packing & proof of delivery information

  • Account reconciliation - apply cash receipts and credit notes; identify billing or shipping

  • discrepancies and address for resolution

  • Maintains rapport with Sales Division (Customer Service, Inside Sales and Outside Sales) by providing A/R correspondence necessary to resolve account transaction issues and increase customer satisfaction

Job Requirements



  • Minimum 2-4 years of experience in the field or in a related area
  • Familiar with standard concepts, practices, and procedures within the accounting field.
  • Minimum high school diploma, college degree preferred
  • SAP experience preferred
  • Strong Microsoft Excel and Word skills
  • Must speak fluent English

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at:

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.