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Coordinator, Service Contracts in Brea, California at Radiometer

Date Posted: 1/21/2019

Job Snapshot

Job Description

Job ID: RAD001774

About Us

At Radiometer, our mission is to help caregivers make diagnostic decisions that save lives. To provide caregivers the insight and confidence that help them arrive at the right diagnostic decisions – decisions that in the end help save lives.
On a yearly basis millions of lives are touched by the information our solutions provide and that’s a fact, we take very seriously; the more critical the setting, the greater the requirements are and that’s why we’ve made it our vision to improve global healthcare with reliable, fast and easy patient diagnoses.
Want to know more about our mission and vision? Click on the link: Link of YouTube video
Our people
At Radiometer, we acknowledge that the information our products provide is often the difference between life and death; an acknowledgement that drives and unites us as a company. From biotech and software specialists to financial controllers and engineers, all 3200 colleagues are committed and dedicated to help realize life’s potential.

If you aspire to be part of a purpose, performance and values driven organization whose mission and vision guide every action, we are eager to hear from you.

Radiometer offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. 

Radiometer is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Join our winning team and Follow us on LinkedIn!


Description

The Field Service organization ensures that critical equipment in hospitals, doctor's offices, reference laboratories, and research institutes across the country are serviced and maintained in an efficient manner. As a Field Service Coordinator you support the Service Organization and Radiometer Medical Customers.
 


I.        KEY RESPONSIBILITIES

  • Achieve and maintain a positive rapport with customers in order to update them of their critical job status within specific timeframes.
  • Schedule preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day.
  • Responsible for ordering parts and expediting orders required for the field service engineers and applications specialists.
  • Use CRM to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required.
  • Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.
  • Renew service contracts and invoice customers as needed.
  • Assist with the transfer of billable calls to invoice customers timely.
  • Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria.
  • Adhere to compliance requirements at all times.

Job Requirements



Qualifications

a)  Position Specific Competencies / Experience
  • Ability to work a set 9 hour shift anytime between 5am – 7pm
  • Excellent communication skills
  • Organizational capability
  • Sense of urgency
 
b)  Education
  • Associates Degree or equivalent with 2+ years relevant experience - OR - Bachelor’s Degree or experience in customer service, call center or coordination environment preferred
 
c)  Language
  • English
  • French (Plus)
 
d)  Office technology
  • Familiarity with standard Computer Administrative Tools (Windows, MS Office).
  • Knowledge of Microsoft Dynamics, Microsoft 365, and Axapta is preferable although not required.
 


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.