Business Analyst - Sales Operations in Brea, California at Ormco

Date Posted: 7/23/2019

Job Snapshot

Job Description

Job ID: ORM001699

About Us

For nearly 60 years, Ormco has partnered with the orthodontic community to manufacture innovative products and solutions to enhance the lives of our customers and their patients. Distinguished products range from legacy twin brackets (Inspire ICE™, Titanium Orthos™ and Mini Diamond™) to pioneering the self-ligating appliances with the Damon™ System (including Damon™ Q2 and Damon™ Clear 2). Ormco’s Insignia™ Advanced Smile Design™ provides an all-inclusive customized indirect bonding solution for increased clinical efficiency. From personalized service to professional education programs and marketing support, Ormco is committed to helping orthodontists achieve their clinical and practice management objectives. For more information, visit


This Sales Operations role requires an intuitive leader who will work proactively with Sales, Marketing, and other functional groups to define and build analytics/reporting solutions to grow Ormco’s domestic business.   

Essential Duties and Responsibilities: 
  • Provide high level solutions to internal stakeholders using data and analytics 
  • Provide analytical sales support by understanding and interpreting customer buying patterns, while determining possible programs for improved regional performance
  • Act as a strategic thought partner to marketing, sales and finance, across strategic and operational challenges
  • Create strategic value-added analyses around growth opportunities, marketing campaigns, media optimization, sales gaps, and core business metrics resulting in better decision making and results
  • Partner on specific projects and provide analysis to help the team better understand the marketplace (customers, competitors, current and future product capabilities). This partnership will help the team develop effective strategies to penetrate and gain market share.
  • Work cross functionally with sales, marketing, and the management teams to develop effective outbound promotions to help drive increases in market share and drive customer loyalty.
  • Analyze and provide recommendations on the Customer Loyalty program working with finance and sales; Optimize the ROI, balancing costs vs revenue impact.
  • Lead and manage data acquisition and retention; analyze key predictors, identify trends and present actionable insights to the sales and marketing teams.
  • Conduct market research, track and compile industry trends and competitive analysis to provide insights to marketing, sales, and management.
  • Liaise and work with business leaders to understand their unique analytic requirements and develop metrics, reports, dashboards and other visualizations to give them deeper visibility into their business objectives/needs.
  • Develop and grow Ormco’s analytical capabilities utilizing marketing/sales mix models, regression analysis, cluster/segmentation, decision-tree analysis, time series and various financial impact analysis. This will include navigating and designing approaches to complex database analysis.
  • Ensure that Ormco stays on the forefront of new analytical techniques and approaches by monitoring new developments across leading industries including academia, tech, medical, and consulting.  Provide thought leadership around the integration of primary, database, syndicated and digital data while comfortable working in different software environments and platforms.
  • Leverage all available data to identify areas of strength or weakness in product performance; work with business unit team to identify corrective actions based on available data.
  • Serve as the impartial, numbers-based voice of the customer on multifunctional teams, providing insights to help make decisions.

Critical Success Factors:
  • High intelligence and well-developed analytical skills.
  • Strong business acumen with track record of balancing competing goals and objectives
  • Understanding of complex data models and how to extract and organize data.
  • Able to work with little direction and guidance – can leverage experience and expertise to design solution to meet the needs of the Business Unit.
  • Unquestionably high ethical standards and attention to reputational and compliance risks.
  • Lack of ego; team-first mentality.
  • Ability to prioritize tasks in real time and exercise judgment in high-paced, high-stakes environment.
  • Clear and organized communications skills (written and verbal) for multiple levels of the organization.
  • Presence; ability to lead and manage project teams with a range of experience and skills.
  • Display and operate in a way that never compromises ethics and integrity, and will be non-political in all dealings with agendas that are above board and understood by all.

Job Requirements


  • Bachelor's degree in Data Analytics, Business, Computer Science or equivalent work experience 
  • Minimum of 3 years of progressing experience in Business Analysis. 
  • Experience working with large data sets and analytical software (e.g. ERP, Tableau, Domo, Cognos, WebFocus, etc.).


  • Advanced Degree in Data Analytics or Computer Science a plus.
  • Exposure to modelling sales and marketing metrics like retention, penetration, utilization, campaign ROI, funnel management, etc.
  • Experience in collecting, analyzing and reporting competitive or market intelligence data.
  • Experience in business analysis, analytical and problem solving skills.
  • Experience dealing with both US and International markets.
  • Strong communication skills (verbal and written).
  • Technical knowledge of analytics and data management systems to design and sustain reporting requirements.
  • Ability to work with cross-functional teams and interact with all levels.

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at:


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.