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Associate Representative, Collections in Brea, California at Radiometer

Date Posted: 1/12/2019

Job Snapshot

Job Description

Job ID: RAD001766

About Us

At Radiometer, our mission is to help caregivers make diagnostic decisions that save lives. To provide caregivers the insight and confidence that help them arrive at the right diagnostic decisions – decisions that in the end help save lives.
On a yearly basis millions of lives are touched by the information our solutions provide and that’s a fact, we take very seriously; the more critical the setting, the greater the requirements are and that’s why we’ve made it our vision to improve global healthcare with reliable, fast and easy patient diagnoses.
Want to know more about our mission and vision? Click on the link: Link of YouTube video
Our people
At Radiometer, we acknowledge that the information our products provide is often the difference between life and death; an acknowledgement that drives and unites us as a company. From biotech and software specialists to financial controllers and engineers, all 3200 colleagues are committed and dedicated to help realize life’s potential.

If you aspire to be part of a purpose, performance and values driven organization whose mission and vision guide every action, we are eager to hear from you.

Radiometer offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. 

Radiometer is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Join our winning team and Follow us on LinkedIn!


Description

This position is responsible for ensuring customer collections are received according to agreed payment terms.  This self-motivated position performs Business to Business collections while working with management and Sales to deliver consistent customer service while reaching and exceeding monthly goals & company objectives.

KEY RESPONSIBILITIES
  • Improve DSO to current company monthly/yearly goal 
  • Ensure all past due accounts have been contacted while enforcing agreed payment terms
  • Work with customers to schedule payment arrangements on upcoming and past due invoices
  • Convert accounts to ACH/Checks from credit card payments as well as promote electronic invoicing
  • Update account information to ensure contact and other required information is current
  • Responsible for meeting or exceeding the monthly contact calls to customers
  • Resolve any invoice discrepancies in a timely manner to ensure payment is received appropriately
  • Communicate with field personnel to discuss any problem accounts/situations to meet a common goal

Job Requirements



Qualifications

Position Specific Competencies / Experience
  • Excellent written and interpersonal communication skills, including superior telephone skills with an emphasis on professionalism and customer service
  • Ability to conduct outbound/inbound calls in a clear and professional manner
  • Communicate with customers via phone, email, and fax
  • Ability to problem solve, prioritize duties and follow-through completely with assigned tasks
  • Ability to make sound decisions to improve DSO
  • Demonstrated use of technology in collections activities
  • Requires ability to develop and maintain strong relationships with customers and co-workers
  • Demonstrated organizational and time management skills with the ability to manage multiple priorities
Requirements: 
  • High School Diploma or GED
  • Excel, Outlook, Word, Internet 
  • Effective negotiator
  • Strong written and verbal communication skills
  • Strong documentation skills 
  • Ability to work under pressure and deadlines
  • Ability to operate independently and in a team setting

Preferred:
  • Associates Degree in an Accounting related field
  • Experience in Collections  
  • Accounts Payable experience in Manufacturing industry
  • ERP experience 
  • Bilingual French-Canadian fluency

PERSONAL TRAIT PROFILE
  • Results-oriented, self-motivated, determined, persistent, persuasive, professional, detailed oriented, natural relationship builder
KEY RELATIONSHIPS
Internal
  • Must communicate timely and accurately with management and internal departments such as Sales and Field Service, Customer Service, Finance, Bids and Contracts, HR, IT and Operations.
External
  • Must create and maintain strong relationships with customers and key buyer influencers
WHY IS THIS POSITION AN ATTRACTIVE OPPORTUNITY?
This is an excellent opportunity for someone to interact with customers to make a high impact on DSO and other financial goals for the company.  This position may also give the candidate the opportunity to learn the business and company for future promotions.


At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.