Application Engineer in Istanbul, Turkey at Esko

Date Posted: 8/17/2019

Job Snapshot

Job Description

Job ID: ESK003316

About Us

Esko is the worldwide market leader with software for packaging buyers, designers and manufacturers and hardware products for the packaging, label, sign and display industries. With Headquarters in Gent - Belgium, Esko employs around 1,500 people worldwide. Its global sales and support organization covers Europe, the Americas, Asia/Pacific and Japan.In our factory we produce high-quality cutting tables, which offer an all-round cuttion solution for any application: from sign making, display production, sample making and short to medion rum corrugated production.



Description

Main role / Job Objective:      
The Application Engineer instructs customer system operators on the Esko software products, in different delivery methods: classroom (currently approx. 20%), on site (currently approx. 80%) and e-training. He/she will also be responsible to install and configure the Esko Software Solutions on customer site.

Main responsibilities and key activities: 
  • You train customer operators to make efficient use of their Esko solution, either in one of our training centers or at the customer’s site (in their production environment).
  • You install and configure Esko software solutions on customer site.
  • You help the customer to integrate the system in their existing workflow. This includes:
•System setup & configuration
•Defining and setting up the necessary workflows
  • You report and follow-up on activities.
  • You keep your own knowledge up to date by attending courses, self-study and in depth preparation.
  • You make software Preventive Maintenance visits (if applicable).
  • You keep track of reporting, this includes:
    • Training reports
    • Service reports (Time registration via IRP)
    • Expenses 
    • Customer Surveys
    • Fieldwork
  • You provide input to define the content of training programs based on customer feedback.
  • You provide suggestions to help improve the quality of training material and training courses, certification and e-learning.
  • You are customer-driven.
  • You report any possible sales leads.

Job Requirements



Qualifications

  • You have a good understanding of our industry.
  • You have a good knowledge of the Esko software solutions.
  • You are familiar with the Esko hardware products.
  • You have good understanding of graphical processes. 
  • You possess a basic working knowledge of graphic software applications.
  • You have a basic knowledge of relevant operating systems.
  • You are fluent in English and local language(s).
  • You have good communication, listening, teaching and facilitation skills.
  • You have good interpersonal skills.
  • You are a good communicator and you like to talk with customers.
  • You are customer-oriented: the customers’ problem is your problem. 
  • You can stay calm under any condition (stress resistance).
  • You are solution oriented.
  • You can work independently (extensive travelling alone).
  • You are flexible in travel and finding solutions.
  • You are self-confident; the customer must feel that you understand our business.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

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