Application Engineer in Nationwide US at Esko

Date Posted: 5/21/2018

Job Snapshot

Job Description

Job ID: ESK002682

About Us

Esko, a Danaher Company is a global
supplier of integrated solutions for the packaging and labels, sign and
display, commercial printing and publishing industries. Esko products and
services drive profitability in the packaging and printing supply chain by
reducing time-to-market and raising productivity.





With Headquarters in Belgium
(Ghent), Esko employs over 1,500 people worldwide. Its global sales and support
organization covers Europe, the Americas, Asia/Pacific and Japan.



Description

The Structural Application Engineer instructs
customer system operators on the Esko structural software products, in
different delivery methods: classroom (currently approx. 20%), on site
(currently approx. 80%) and e-training. He/she will also be responsible to install
and configure the Esko Structural Software Solutions on customer site.


Main
responsibilities and key activities:


o   
Training the
customer operators to make efficient use of their Esko structural solution,
either in one of our training centers or at the customer’s site (in their
production environment).

o   
Install and configure Esko structural software
solutions on customer site.

o   
Help the customer to integrate the system in their
existing workflow. This includes:

o   
System setup & configuration

o   
Defining and setting up the necessary production workflows

o   
Report and follow-up on activities.

o   
Keep your own knowledge up to date by attending
courses, self-study and in depth preparation.

o   
Make software Preventive Maintenance visits (if
applicable).

o   
Keep track of reporting, this includes:

o   
Training reports

o   
Service reports (Time registration via IRP)

o   
Expenses

o   
Customer Surveys

o   
Fieldwork

o   
Provide input to define the content of training programs
based on customer feedback.

o  Provide suggestions to help improve the quality of
training material and training courses, certification and e-learning.

o   
This position is customer-driven.

o   
Report any possible sales leads.


Job Requirements



Qualifications

Qualifications and professional knowledge:




  • Good
    understanding of structural design industry.

  • Knowledge
    of the Esko structural software
    solutions.

  • Familiar
    with the Esko hardware products.

  • Basic
    understanding of graphical processes.

  • Possess
    a basic knowledge of graphic software applications.

  • Basic
    knowledge of relevant operating systems.

  • Fluent
    in English and local language(s).

  • Strong
    communication, listening, teaching and facilitation skills.

  • Good
    interpersonal skills.

Competencies (personal qualifications):






  • Good
    communicator and enjoy interacting with customers.

  • Customer-oriented:
    the customers’ problem is your problem.

  • The
    ability to stay calm under any condition (stress resistance).

  • Solution
    oriented.

  • Work
    independently with little supervision (extensive travelling alone).

  • Flexible
    in travel and finding solutions.

  • Must
    be self-confident; the customer must feel that you understand our business.




Danaher Corporation Overview

Danaher is a global science & technology innovator
committed to helping our customers solve complex challenges and improve quality
of life worldwide. Our world class brands are leaders in some of the most
demanding and attractive industries, including health care, environment and
industrial. With more than 20 operating companies, Danaher’s globally diverse
team of over 62,000 associates is united by a common culture and operating
system, the Danaher Business System, which serves as our competitive advantage.
We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500
and our stock has outperformed the S&P 500 by more than 2,000% over 20
years.





At Danaher, you can build a career in a way no other
company can duplicate. Our brands allow us to offer dynamic careers across
multiple industries. We’re innovative, fast-paced, results-oriented, and we
win. We need talented people to keep winning. Here you’ll learn how DBS is used
to shape strategy, focus execution, align our people, and create value for
customers and shareholders. Come join our winning team!