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Analytical Instrumentation, Service Specialist in Concord, Ontario at SCIEX

Date Posted: 2/24/2019

Job Snapshot

Job Description

Job ID: SCI002727

About Us

SCIEX – An operating company within Danaher’s Life Sciences platform

SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.

We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at

Sciex offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. 

Sciex is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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The Design for Service Specialist is responsible for managing all service related design aspects of a Mass Spec platform during the product development. A deep knowledge and experience in Mass Spectrometry or similar technology with a focus on TripleQuad, QTrap and TOF instruments is required for this position.

The design for service specialist will have close collaborative interactions with the internal groups (Research, Design Eng., Reliability, MFG, Quality) and with the global field service teams ensuring the optimum serviceability of a new product including mechanical, electronics, SW design, diagnostics as well as service tools and technical documentations. The GSSD team is the main liaison between the field service and in-house resources on all service related aspects and ultimately responsible for ensuring that service policies and procedures are followed.

  • Works with the R&D and service teams during the project to determine service requirements and to ensure that the product is designed for optimum serviceability. This includes the requirements for design of mechanical components, electronics, diagnostics, SW features, FW and service tools for new products.  
  • Collects voice of service and technical input to incorporate for improving design for service and reducing service cost during support lifecycle.
  • Conducts service data analysis for existing products to determine the service impact and provide justification for the design changes on new products.  
  • Leads the service core team including the number of global territory specialists, technical trainer and Technical Assistance Center specialist for each project. Coordinates the project service related activities with the team to ensure service deliverables are put in place at the product launch. This includes setting regular meetings with the service core team, set up and schedule technical transfer events.   
  • Develops the technical contents of the service documentations (service manual, illustrated parts list, installation procedure etc.) in collaborative work with the engineering team, system engineer, service core team and the technical writer.
  • Develops project related documents with the service requirements.
  • Develops service and support strategy and plan for new products in collaboration with service team assigned to the project.
  • Collaborative work with the team of technical experts of diagnostics tool (TEAMS)
  • Presents project updates to the service senior leadership team.
  • Required interactions with Research, Engineering, Reliability, Territory Specialists, Technical Training, Product and Market Management, Technical Application and Global Logistics and service Admin. teams

Job Requirements


  • Requires Bachelor's degree (B.S./B.A.) in Life Sciences, Engineering
  • 3+ years of Field Service or equivalent experience in complex high-tech systems
  • Excellent troubleshooting and problem solving skills
  • Practical knowledge of mechanical and electronic design
  • Hands on experience on hardware instrumentation.

Additional Requirements:

  • Solid project management/ organization skills to effectively lead and direct team members to successfully achieve desired goals and objectives in timely manner
  • Champion of Change – progressive, forward looking, and not satisfied with today’s success
  • Continuous improvement aptitude and analytical approach.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.