Adv. Customer Technical Specialist – Information Technology in Brea, California at Beckman Coulter Life Sciences

Date Posted: 7/9/2019

Job Snapshot

Job Description

Job ID: BEC015408

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Description

As a key entry point for technical phone assistance for our external and internal hotline staff, the Advanced Informatics CTS position encompasses the following important work initiatives: Responding to customer calls, assessing customer's requirements, and determining the most cost-effective solution(s) to the customer's problems while enhancing customer satisfaction. The incumbent provides general technical consulting distinguishing among hardware, software, application/reagent and/or customer training issues in order to provide a phone-fixable solution or dispatch a task with the appropriate resource. Use of Remote Desktop Sharing will be primary work tool.

The Informatics CTS will manage, sustain and utilize Remote Desktop Services to define and expedite timely and accurate resolutions and to classify customer complaint information according to FDA requirements for potential CAPA investigations by delivering value to customers with innovative and effective responses to their evolving needs and business issues.  Informatics CTS also provides ownership & partnership in implementing support plans, escalates customer issues and/or feedback to the appropriate management level and stakeholders, and provides on-site assistance & training when needed. Support level to include required troubleshooting activities to assist Customer Technical Specialists during Call Center Operations and interfacing directly with customers as well as Developers, QA/RA, Project Managers, Sales, Global Technical Support and other members of the Beckman Coulter team for reporting and customer satisfaction.

Candidate Requirements:
  • Experience in a regulated bioresearch or clinical laboratory environment.
  • The ability to troubleshoot and apply a logical decision making process towards resolution of hardware, software, application, and method related problems.
  • Experience in Remote Desktop Sharing, PROService, BeckmanConnect 
  • Experience in LIS/DI data transmissions
  • Knowledge in Cybersecurity and Data Collection
  • Experience in operating any or a variety of Beckman Coulter Flow Cytometry instrumentation such as Navios/Gallios, FC500, MoFlo, Astrios, CytoFlex, Aquios, etc.
  • Experience with basic Life Science product lines for applications, connectivity and cybersecurity features. 
  • Exceptional verbal and written communication and reporting skills.
  • Thorough understanding of ownership, teamwork and excellent customer service skills.
  • Adheres to technical standards and established system models and data models.
  • Strong MS Office skills (Outlook, Word, Excel).

Job Requirements



Qualifications

  • Degree in Biochemistry, Biological Sciences, Medical Technology or Biomedical Engineering or relevant experience required.

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.